The AV system we had been using was working well. However, since we have honored guests from all over the world, including the Japanese Imperial Family, in this room, we needed a higher-quality system. We were particularly concerned about the speaker's sound quality as we often have presentations and events. At the same time, we also wanted a system that can be moved around easily. The renovation project started in June 2020 and finished in August that year.

GENELEC JAPAN Inc. (the Japanese subsidiary of the Finnish speaker manufacturer GENELEC.) introduced us to you. We conducted our research through websites and other sources. As a result, we found that Astro Serve is a reliable system integrator having a proven track record in projects similar to ours. That’s why we decided to go with you. Our decision was not wrong. Although we made many requests to Mr. Sato (Astro Serve sales staff in charge of the project), he understood everything correctly and gave us the proper response. Even after the system operation started, he has been supporting us with user training and system adjustment. We appreciate his positive attitude to make things better.

Yes, we were particularly concerned about a clean installation. We wanted neat wiring with no visible cables anywhere because we use this space for parties. We are very happy with what Astro Serve has done for us. Another point we care about is sustainability. For this project, we requested an AV system supporting future expansion. I believe that the Piano Room will be an example of a sustainable AV system when we add buildings or rooms in the future.

We are completely satisfied with the new system. It has better sound quality and is easier to operate. Because of the current COVID pandemic, we use the system in various situations such as webinars and online presentations, not only for sound amplification. Joining such events, we realized that the speakers are much clearer. Before moving to Japan, I had a different job in New York and used Shure and Crestron systems. As you may imagine, it's hard to find an available frequency in Manhattan, where many people use radio waves all the time. Even under such an environment, Shure and Crestron systems were working with no problem. I put great trust in their products and decided to use them for this project.

We have got nothing but positive feedback. In particular, our staff like the easy-to-use Crestron touch screen controller. Before the renovation, they had a lot of trouble running even a projector alone. But now, owing to the touch screen's intuitive interface design, they can operate devices without difficulty. I, myself, like the Finnish national flag designed on the screen (laughs).
●Embassy of Finland in Japan
3-5-39 Minami Azabu, Minato-ku, Tokyo 106-8561 Japan
●Shure Japan Co., Ltd.
Shiroyama Trust Tower 35F , 4-3-1 Toranomon, Minato-ku, Tokyo 105-6035 Japan